At CMH, we strive to ensure that every order is processed accurately and delivered in excellent condition. Please read our Cancellation & Refund Policy carefully before placing your order.
Order Cancellation
Orders may be cancelled only if they have not yet been processed or shipped.
- Cancellation requests must be submitted within 6 hours of placing the order (not applicable to new launches).
- Once an order has been processed, paid, packed, or shipped, it cannot be cancelled.
- To request a cancellation, please contact us via Email or Whatsapp (Faster) with your Order Number within the permitted cancellation period.
We encourage customers to review their order carefully before completing the purchase.
New Product Launches
Orders placed for newly launched products, launch-exclusive products, or products released as part of a new product launch cannot be cancelled under any circumstances.
This applies from the moment the order is successfully placed, regardless of whether the order has been processed, packed, or shipped. By placing an order for a newly launched product, the customer acknowledges and agrees that the order is final and non-cancellable.
Refund Policy
Since most of our products are packed and processed immediately after order confirmation, refunds are not available once an order has been shipped.
Refunds, replacements, or store credit will only be considered in cases where:
- The wrong product has been delivered.
- A product is missing from the package.
- The product has a verified manufacturing defect (in signature series product only).
Mandatory Package Opening Video
To ensure a fair resolution process, all claims relating to missing items, incorrect products, damaged products, or manufacturing defects must be supported by a continuous, unedited package opening video.
The video must clearly show:
- The unopened parcel.
- The shipping label.
- The complete unboxing process.
- Every product received inside the package.
Claims submitted without a valid package opening video may not be accepted.
All claims will be carefully reviewed by the CMH before any refund, replacement, or store credit is approved.
Manufacturing Defects
In the event of a verified manufacturing defect in signature series, CMH may, at its sole discretion:
- Replace the defective product;
- Issue Store Credit; or
- Process a refund for the affected product, where deemed appropriate.
The determination of whether a product has a manufacturing defect shall rest solely with CMH after reviewing the claim and supporting evidence.
No Warranty
Unless expressly stated otherwise, all products sold by CMH are provided “as is” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
CMH’s total liability for any claim relating to a product shall not exceed the original purchase price of that product.
Non-Refundable Situations
Refunds, replacements, or cancellations will not be provided under the following circumstances:
- Change of mind after placing the order.
- Incorrect product selected by the customer.
- Minor colour variations due to different screen settings.
- Claims made without a valid package opening video.
- Damage caused by misuse, improper handling, or normal wear and tear.
- Requests received after the applicable reporting period.
Refund Processing
Where a refund is approved, the amount will be credited to the original payment method used during checkout. Refund processing times may vary depending on your payment provider or bank.
By placing an order with CMH, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
Reviews
There are no reviews yet.