Q. There are lot of incidents involving cheating/fraud, how do I know ordered materials will be delivered?

A. Please feel free to check our feedback on instagram page where many customers have made many repeat purchases with us

Q. What payment modes are accepted?

A. Paytm, Bank Transfer, Google Pay/Tez, Phonepay, UPI/BHIM, Credit Card/Rupay (Please get in touch for more information) are accepted, NO CASH DEPOSITS.

Q. Can I make additions to my existing order?

A. Please place a new order for the items you wish to add in your existing order & share the order number over Whatsapp, we will merge your orders.

Q. How long does it take to ship the order?

A. After payment, a standard processing time of 3 to 4 working days is required to prepare the order, we ship every Friday.

Q. My order is extremely urgent, I need it shipped today itself / my order is extremely urgent, can you ship it faster?

A. At Craft Material Hub all customers & orders are treated equally, All orders require standard processing time, however if stock is available order may be processed on urgent basis, do note this will depend on stock availability. Please contact on whatsapp after placing order to check if your order can be dispatched faster. This will totally depend on the stock availability. To avoid such situations, Customers are requested to place orders in a timely manner so as to avoid last minute disappointment.

Q. Reason for order cancellation?

A. In case of non payment and/or no response within 24 hours after sharing bill & payment details, order will be cancelled from the system.

Q. Is there any discount?

A. All prices are non-negotiable, depending on the product quantity ordered slight discount may be possible per product (For some products it may be 1,000 pcs and for some it may be 100), please whatsapp for the same. Discount is given on bulk qty of individual product, overall invoice value is not considered towards discount.

Q. What are the shipping charges?

A. Shipping charges are completely based on weight, size/dimension of the parcel as well as delivery location/pin code and is decided by the courier company, if you are not happy with the charges connect with us to arrange a self pickup via Delhivery/Shiprocket/Wefast/Pickrr/Borzo/Porter once order is arranged & packed.

Q. Is it possible to offer discount on shipping?

A. Apologies, we do not have any control on the shipping charges. It is completely decided by the courier company. Alternatively you may whatsapp if you wish to arrange for a self pickup of your order via services like Delhivery/Shiprocket/Wefast/Pickrr/Borzo/Porter.

Q. Do you offer free shipping?

A. We do not offer free shipping.

Q. Do you offer Cash on Delivery Facility?

A. COD is NOT available, all orders are to be paid in full before shipment.

Q. I picked up my order via Delhivery/Shiprocket/Pickrr/Dunzo/Wefast and its still not delivered, why?

A. Kindly connect directly with the courier partner, as we consider the order completed once the shipment is picked up.

Q. Do you have any instagram page?

A. Yes, you can check our instagram page here

Q. Which courier do you use?

A. All domestic couriers are sent using Delhivery/DTDC/XpressBees/Bluedart/Shri Maruti (depending on courier service available at your pincode). Speedpost is not used as materials get damaged due to poor handling. If you wish to have your order couriered via a specific company, please mention while placing order in customer notes section.

Q. I do not want immediate shipping, can you hold my order?

A. Sure, minimum 50% payment of invoice value needs to be made, also please inform that you wish to hold the order & the date when the order needs to be dispatched.

Q. Is there any minimum order value?

A. We do not have any minimum order value.

Q. Can I cancel the order?

A. Sorry, once order is paid (partial/full) it cannot be cancelled under any circumstances.

Q. How will I know if my order is confirmed?

A. Order confirmation & payment details will be shared on Whatsapp only.

Q. I have placed my order, what do I do next?

A. Please ping on whatsapp +91-9137092049 with your order number.

Q. Can I pay after my order is shipped?

A. 100% bill amount needs to be paid once order is placed to process the order.

Q. My question is not listed here

A. Please whatsapp on +91-9137092049